Order Management System
An order management system tracks sales, orders, inventory, and fulfillment. It also enables the people, processes, and partnerships necessary for products to make their way to customers. An effective OMS provides one centralized place to manage orders from all sales channels.With a unified order management system, you can manage customer information and interactions, access your accounting data, customize your retail point of sale system, and update your warehouse inventory all from one system.With the right tools, you can also use the data collected to employ business intelligence practices to improve your business processes including your supply chain management.
Purchase Order
- The purchase order process is the journey of a purchase order (PO) from creation through purchase order approval, dispatch, delivery, invoicing, and closure.
- It also includes budget checks, contract management, quality checks, and more.
- Once a purchase order is accepted by the vendor, it becomes a legally binding document.
- A purchase order outlines required items, the agreed upon price, delivery expectations, and payment terms.
- Purchase orders provide concrete instructions for the vendor while offering buyers a solid paper trail that can be used as a point of reference when clarity is required in your procurement process.
Order Acceptance
Food and beverage management forms part of the hospitality industry, and is focused on:
- All orders for Goods and Services are subject to these Terms and Conditions, and all order may only be accepted in writing by Seller.
- Any terms and conditions in Buyer’s Purchase Order, or other similar instrument, which are in addition to or inconsistent with these Terms and Conditions of Sale, shall not be binding and shall not apply, unless specifically agreed to in writing by Seller.
- These Terms and Conditions of Sale for Goods or Services shall take precedence over any terms contained in the Purchase Order or any other document.
- Orders are not binding until accepted and confirmed by us. Our acceptance of your order shall be evidenced by a return e-mail from company website to your e-mail address indicating that your order has been accepted and confirmed.
- Products purchased through the Site are for personal or gift use only and shall not be re-sold, used for commercial purposes or for any other commercial benefit. We reserve the right to restrict multiple quantities of an item being shipped to any one customer or delivery address.
Order Processing
- Order processing is the process or work flow from order placement to delivery. This is a key element of order fulfilment, where reliability and accuracy lead to customer satisfaction.
- Steps in order processing include picking, sorting, tracking and shipping. Order processing can range from manual processes (hand written on an order log sheet) to highly technological and data driven processes (through online orders and order processing software) depending on the operation.
- An order processing system captures order data from customer service employees or from customers directly, stores the data in a central database and sends order information to the accounting and shipping departments, if applicable.
Stock availability check
- You can define an inventory level that becomes the threshold to determine when an item needs to be reordered. The out of stock threshold can be set to any number greater than zero.
- Another way you can use the stock availability threshold is to manage products that are in high demand. If you want to capture new customers, rather than sell to high-quantity buyers, you can set a maximum quantity to prevent a single buyer from taking out your entire inventory.
- To measure inventory availability, divide the total number of completed orders received by customers no later than their required date during the measurement period by the total number of completed orders that customers should have received during the measurement period.
Lot Management
- Lot Control is an inventory expiration date management module that works in conjunction with a Warehouse Management System.
- No two warehouses are exactly alike and not all warehouses need inventory lot control software.
- Lot control is a relatively simple concept. It gives you the power to track the inventory in your warehouse and group items based on expiration date, batch, and/or date of entry or exit from the warehouse.
- Usually, all of the items in a given lot share something like production date, production variation, or expiration date in common.
- A lot could also be created based on some shared point in time, too.
Sales Return
- If a customer wants to return items or be reimbursed for items or services that you have sold and received payment for, you must create and post a sales credit memo that specifies the requested change.
- To include the correct sales invoice information, you can create the sales credit memo directly from the posted sales invoice or you can create a new sales credit memo with copied invoice information.
- If you need more control of the sales return process, such as warehouse documents for the item handling or better overview when receiving items from multiple sales documents with one sales return, then you can create sales return orders.
- A sales return order automatically issues the related sales credit memo and other return-related documents, such as a replacement sales order, if needed.
- The seller records this return as a debit to a Sales Returns account and a credit to the Accounts Receivable account; the total amount of sales returns in this account is a deduction from the reported amount of gross sales in a period, which yields a net sales figure.
Sale of Non Stock Items
- Non-stock items may be “products“ that consist of no physical entity and thus cannot be stocked in warehouses (as with labor, services, or charges) or physical entities for which you do not need to track quantities in a warehouse because very small quantities are required.
- Many stores sell items that can’t be found on their shelves, such as product warranties, or services such as product assembly, installation, or customization.
- Some items are obviously non-stock, such as labor rates and services, but the decision about whether to consider other items (such as gift-wrapping) stock or non-stock depends on the company’s inventory policies and other conditions.
- In the system, non-stock items are handled differently from stock items kept in warehouses. For stock items, the Inventory module maintains all cost, quantity, sales, and cost-of-goods-sold information.
- Because non-stock items do not require tracking of quantities, the Inventory module maintains only standard costs and base price information for them.
Benefits of Sales Order Processing for Non-Stock Material
- Offer items to your customer that do not need maintenance in inventory, simplifying data entry for the items
- Integrate sales of non-stock items fully in sales order processing
Manage Quotations info
• The sales quotations are used to map business transactions in the sales area of the company.
• The sales quotation is generated to ensure that a specific quantity of product will be delivered at a specific time period and at a specific price. A sales order is also considered as same that allows the customer to request a certain amount of product, or services at a certain time.
• The quotation processing and order management involves the following steps in a SAP CRM and ECC system −
• Create Quotation − A quotation is created in the system to provide the customer. Items are added for this quotation (Performed in SAP CRM).
• Enter Product and Configure − The next step is to enter the products requested by the customer. Products can be configured for every item of the quotation (Performed in SAP CRM).
• Checking Availability − Next is to check the availability of products for every item of the quotation (Performed in SAP CRM and ECC).
• Pricing and Value − The next step is to add the price of each product and the value of each item (Performed in SAP CRM).
• Send a Quotation − Next is to send the quotation to the customer (Performed in SAP CRM).
